Privacy Policy

Introduction

Ethio Home Depot ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our platform for equipment rentals, sales, and home services (including electrical, plumbing, and related work).

1. Information We Collect

Personal Information:

• Full name and contact details (phone, email)
• Billing and physical address for equipment delivery/service dispatch
• Government-issued ID or business license for rental verification
• Service location details (for plumbing, electrical assessments)
• Payment information (processed securely via third-party gateways)

Equipment & Service Data:

• Rental history and equipment operation logs
• Property details provided for service quotes
• Preferences regarding construction materials and tool brands

2. How We Use Your Information

• Process and schedule equipment rentals, sales orders, and service calls
• Dispatch technicians (electricians, plumbers) to your location
• Verify eligibility for heavy machinery rentals
• Send maintenance reminders for purchased equipment
• Improve our construction material inventory based on demand
• Comply with Ethiopian tax and commercial regulations

3. Data Protection & Security

Protecting your business and property data is our priority. We implement:

• Encryption for sensitive rental agreements and payment data
• Secure access protocols for our field service mobile app
• Regular security audits of our inventory and service databases
• Data backup procedures to protect sales and service records

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

• Third-party logistics partners for heavy equipment delivery
• Certified subcontractors for specialized electrical/plumbing tasks
• Payment gateways and banking partners for transaction processing
• Regulatory bodies as required by Ethiopian law

5. Your Rights

You have the right to:

• Access your account, rental, and service history
• Request correction of inaccurate billing or contact info
• Request deletion of your data upon account closure
• Obtain a copy of your signed service contracts and invoices

6. Cookies & Usage

We use cookies to keep items in your equipment cart, remember your delivery preferences, and analyze how contractors interact with our product catalog to improve tool and material availability.

7. Changes to This Policy

We may update this policy to reflect changes in our equipment rental or service operations. We will notify registered users by email and update the "Last updated" date on this page.